Hiring and Training Medical Assistants - January 2008 (HTML | PDF)
We've all been there. An efficient, hard working medical assistant (MA) who's a great team player decides to move out of town and submits his or her two-week notice. Almost immediately the time-consuming scramble to recruit a replacement begins...

The Value of Teams - July 2007 (HTML | PDF)
A health care team could be described as "a group with a specific task or tasks, the accomplishment of which requires the interdependent and collaborative efforts of its members." Teams can play a central role in your office, particularly when undertaking quality improvement efforts...

Making Staff Meetings Work - December 2006 (HTML | PDF)
Physicians and staff who are busy seeing 20+ patients a day find it hard to carve out time from patient care for regular staff meetings. But being busy may not equate with being effective...