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Published: August 21, 2019

CAFP Hiring for Program Associate, Member Engagement

Position title: Program Associate, Member Engagement

Status: Exempt

Reporting to: Director of Marketing and Membership

Location: San Francisco

Salary: $55,000-65,000/year with generous health and retirement benefits.

Job Summary

Unique opportunity to work in a dynamic environment on issues that matter. California Academy of Family Physicians (CAFP) seeks a self-directed, collaborative Program Associate to join our team. The Program Associate supports marketing and membership efforts to recruit, retain and recapture members. The Program Associate will manage member data using the Salesforce platform to improve stakeholder engagement, grassroots development, and e-mail marketing, This position will also be responsible for web content maintenance and tracking measures of member engagement.

This is a great opportunity for someone interested in being a part of a dynamic team working to promote our mission to improve health care for all Californians. This position offers opportunities to learn more about advocacy and non-profit management, and grow professional capacity.

About Us

California Academy of Family Physicians (CAFP) is a nonprofit, membership association with more than 10,000 family physician members across the state. Our mission is to empower, educate and connect current and future family physicians to improve the health of all Californians. To achieve this mission, we advocate on behalf of family physicians, support them in practice with educational programs and services, and foster community by connecting family physicians with one another.

We are an organization that respects and promotes diverse perspectives and experience, and supports professional development. We strive for a healthy California and a healthy staff, emphasizing a work/life balance that may include a flexible schedule.

Duties and Responsibilities

The Program Associate works with the CAFP team to produce effective strategies to support member experience, retention and recruitment. Primary areas of responsibility are marketing/communications and membership management.

  • Oversee membership administration processes, including working on monthly dues receipts and reporting, member activity reports, and ensuring accurate member information in Salesforce.
  • Provide member support, including answering routine questions about dues payments, CAFP events and website navigation.
  • Manage e-mail marketing programs and campaigns (e.g., Constant Contact, MailChimp, Emma).
  • Organize and format regular e-newsletters and other member communication.
  • Assist with the implementation of new member engagement campaigns to enhance the member experience.
  • Assist in developing graphics for communications campaigns.
  • Coordinate annual efforts to encourage timely membership.
  • Assist with regular website updates and edits using WordPress.

Knowledge, Skills and Experience

  • Bachelor’s Degree in marketing or other relevant degree OR at least 8 years of experience in a similar role.
  • Proficiency with Microsoft Office suite products (Word and Excel) and Google products.
  • Ability to effectively use Adobe Creative Cloud.
  • Familiarity with Salesforce or other CRM platform.
  • Experience with WordPress or similar CMS/web development program.
  • Ability to establish priorities and work independently.
  • Desire to think creatively and take initiative, while working collaboratively in a team-based setting.
  • Excellent written and verbal communications skills.
  • Highly organized with attention to detail and accuracy.

How to Apply

Candidates that meet the requested requirements should send a cover letter and resume to jobs@familydocs.org.

Connect with your local CAFP chapter

Find fellow family physicians in your neighborhood.
(415) 345-8667
1520 Pacific Avenue, San Francisco, CA 94109
© 2019 California Academy of Family Physicians. All Rights Reserved.
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